problem with report after save

Hi,

We have two users in our system, one accessing via Citrix, the other via the local Excel installation. When the Citrix user creates a report, they can save and re-open it without problem.

The user using local Excel can create a report and use it, but after saving and re-opening it, they only have an Excel file, not an EPM report.

Please ignore the arrows in the screenshot, but you can see the problem, the row and column axis are blank.

Has anyone seen this before?

We are using the Add-In SP 20 .Net 4 with BPW 10.0 NW.

Thanks,

Arnold