Attempt to read or write protected memory

Hi all,

We are facing the problem that a user is getting the following screen:

We have tried the SAP Note:

http://service.sap.com/sap/support/notes/2002838

This note suggests un-checking "Enable multi-threaded calculation", but it is not the solution.

We are using BPC 10.1 NW, any ideas how to fix this?

Thanks!